Refund Policy

 

At Sareetra.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward refund and return process. Please read our refund policy carefully to understand the terms and conditions.

1. Return Eligibility

To qualify for a return or refund:

  • Items must be returned within 7 days of the original purchase date.
  • Products must be in unused, unwashed, and undamaged condition with all original tags and packaging intact.
  • Certain products such as intimate apparel, custom-made items, or sale items may not be eligible for returns or refunds. Please check the product description for specific return restrictions.

2. How to Request a Return or Refund

  • To initiate a return or refund, please contact our customer service team at contact.sareetra@gmail.com with your order number and the reason for your return.
  • You will be provided with instructions on how to return the item, including the return address (if applicable).
  • The return shipping cost is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, damaged goods, etc.).

3. Refund Process

  • Once we receive the returned item, we will inspect it to ensure it meets the return conditions outlined above.
  • If your return is approved, you will receive a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • If the returned item is deemed non-returnable (e.g., used, damaged, or outside the return window), you will be notified, and no refund will be issued.

4. Exchange Policy

If you wish to exchange an item for a different size or color, please contact us within 7 days of your original purchase. We will do our best to accommodate exchanges based on product availability. You may be required to cover return shipping costs for exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please notify us immediately atcontact.sareetra@gmail.com within 7 days of receiving the product.
  • We will offer a full refund or replacement depending on your preference, and we will cover the return shipping costs for defective or damaged goods.
  • Please include photos of the damaged item and packaging to expedite the process.

6. Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products
  • Intimate apparel (if applicable)

7. Shipping Fees

Shipping fees are non-refundable, except in the case where we made an error in fulfilling your order (e.g., wrong item shipped, defective products).

8. Cancellation Policy

Orders can be canceled within 24 hours of purchase. Once an order is shipped, it can no longer be canceled. If you wish to cancel an order, please contact us immediately at contact.sareetra@gmail.com