FAQs

 

1. What products do you sell?

At Sareetra.com, we specialize in offering a wide range of high-quality sarees, ethnic wear, and accessories. Our collection includes designer sarees, bridal wear, lehengas, kurtis, and more. We focus on providing traditional and contemporary styles to suit every occasion.

2. How do I place an order?

Placing an order on Sareetra.com is easy:

  1. Browse our collection and select the products you wish to purchase.
  2. Add your desired items to the shopping cart.
  3. Proceed to checkout, where you’ll need to enter your shipping details and payment information.
  4. Review your order and complete the payment to confirm your purchase.

You will receive an order confirmation email once your order is placed successfully.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment gateways depending on your location.
  • cash on delivery (india only)

All payments are processed securely, and we do not store any payment information.

4. How do I track my order?

Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your delivery through the carrier's website.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination. Please check our shipping policy or contact customer support for more details.

6. How can I change or cancel my order?

Orders can be changed or canceled within 24 hours of purchase. After the order has been processed or shipped, we may not be able to make any changes. To request a change or cancellation, please contact our customer support team immediately at contact.sareetra@gmail.com

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include a photo of the damaged item and packaging. We will either replace the product or offer a refund, depending on your preference.

8. How do I return an item?

To return an item:

  1. Contact our customer support team at contact.sareetra@gmail.com within 7 days of receiving the product.
  2. Ensure the item is in its original, unused condition with tags attached.
  3. Follow the instructions provided by our team to return the product.

For more detailed information, please review our Refund & Return Policy

9. Are there any items that cannot be returned?

Certain items may not be eligible for return, including:

  • Customized or personalized items
  • Intimate apparel (if applicable)
  • Sale or clearance items

Please check the product page for specific return restrictions.

10. How do I choose the right size?

We provide detailed size charts for each product. Please refer to the size guide on the product page to help you select the right size. If you need further assistance, our customer support team is happy to help.

11. Do you offer gift cards?

Yes, we offer gift cards that can be purchased and redeemed on our website. Please visit our Gift Cards page for more details.

12. Can I change the shipping address after placing an order?

We can update the shipping address if your order has not yet been processed or shipped. Please contact customer support immediately at contact.sareetra@gmail.com with your order number to make any changes.

13. Is my personal information safe with you?

Yes, we take your privacy seriously. We use industry-standard encryption to protect your personal and payment information. Please refer to our Privacy Policy for more details on how we handle your data.

14. How do I contact customer support?

If you have any questions or need assistance, feel free to contact our customer support team:

  • Email: contact.sareetra@gmail.com
  • Live Chat: Available on our website during business hours.

15. Do you offer any discounts or promotions?

We periodically offer promotions and discounts. Please subscribe to our newsletter and follow us on social media to stay updated on our latest deals and offers.